Every missed call is a customer who just rang your competitor instead. The AI Receptionist picks up in seconds, every time.
Holds a real conversation on phone and web chat, 24/7 — no forced phone menus.
Qualifies the enquiry and puts it directly into your calendar — no manual re-entry.
Hands off to your team only when genuinely needed, with the full conversation attached.
Personalised interactions and real-time analytics on every call and chat.
An AI receptionist is only as good as the phone system it sits on. Eltel doesn't just switch on a voice bot — we design, deploy and manage the entire cloud voice phone system or contact centre behind it.
Full deployment, start to finish — number porting, call routing, extensions and IVR, built around how you actually operate.
Built as one system — because the phone system and the AI are set up together, calls route correctly the first time.
One provider, one point of accountability — Eltel delivers and supports the whole thing, not just the AI on top.
Call volume and average call duration are different for every business, so we don't sell the AI Receptionist on a flat, one-size-fits-all price. Your account manager builds a plan around how your business actually uses it — and we're upfront about it before you sign anything.
Your plan is priced against your real call volume and call duration, not a generic package that over-charges or under-serves you.
If your usage moves past an agreed quota — say a business estimated at 500 minutes a month that runs over — we talk to you about it. You're never hit with a surprise bill.
Your account manager works out a clear, custom price once they understand your call patterns — no obligation to sign up to get it.
Included free when we set up the 8x8 cloud phone system behind your AI Receptionist — an inclusion most providers charge for.
For higher-volume businesses, two outbound cloud calling licences included at no cost as part of your backend build.
The AI Receptionist is just the beginning. It's built on 8x8 AI Studio, a full AI agent platform Eltel configures around how your business actually runs.
Describe what you need — live in minutes, not months of IT projects.
The same agent handles a phone call and a website chat, consistently.
Routing, tickets, reminders, follow-ups and lead qualification — not just chat.
Built into the 8x8 platform itself — no lag, no separate integration project.
AI Studio isn't limited to voice — the same platform automates work across your business beyond the phone: follow-ups, internal workflows, and integrations with the tools you already run. The AI Receptionist is one thing we build with it. It's rarely the only thing worth building.
8x8 isn't a startup experimenting with AI — it's a global cloud communications company that's been building business phone and communications technology since 1987, with more than two decades specifically focused on cloud voice, video and contact centre platforms.
Eltel is a Melbourne-based 8x8 partner, approved to deploy and manage 8x8's AI Receptionist and cloud voice platform for you — start to finish, and locally. That means one local team handling setup, configuration and ongoing support, on infrastructure built for enterprise-grade reliability and security, sized and configured to suit a business exactly your size.
When you sign up with Eltel, you're not handed to an overseas call centre or a rotating support queue. You get a dedicated account manager who personally manages your account from day one.
Phones ring non-stop with bookings and follow-ups while reception checks in the patient standing in front of them. Missed calls go to voicemail — patients call the clinic down the road. After-hours, urgent calls get silence.
Every call is answered immediately. Routine bookings and reschedules are handled and confirmed on the spot. Anything that needs a person is passed on with full context. After-hours, patients get clear next steps instead of silence.
AI Studio and the AI Receptionist run on 8x8's cloud voice platform — the same platform Eltel uses from a simple small-business setup to a complex, enterprise-grade contact centre.
One number on your mobile, desk phone or laptop. No hardware, no dedicated IT — call forwarding, voicemail-to-text, video and chat built in.
Talk to UsEvery location on one system, managed through a single admin console, integrated with the tools you already use.
Talk to UsAdvanced routing and contact-centre capability, full analytics, encryption, 2FA and regulatory compliance.
Talk to UsMelbourne-based, local support — not an overseas call centre.
One provider, one bill — voice, internet and AI together.
We design and deploy the full system behind the AI, not just the AI.
Backed by 8x8 — almost 40 years in cloud communications.
Get in touch for a free consultation — we'll show you the AI Receptionist and phone system built around your business, and introduce you to the account manager who'd be looking after it.
Book a Free Consultation