8x8 Work is the core unified communications platform behind everything Eltel deploys — the same enterprise-grade calling, video and messaging engine that also powers our AI Receptionist, contact centre and Teams integrations.
Backed by an industry-leading, platform-wide 99.999% uptime SLA and geo-redundant global data centres.
Calls, video meetings, team messaging and file sharing in a single app — no switching between tools.
Live transcription, automatic meeting summaries, smart noise suppression and AI writing tools, built in.
Works across desktop, web and mobile apps, plus 8x8-certified desk phones and DECT handsets.
Mix-and-match X Series licensing gives every user exactly the capabilities they need — no more, no less.
8x8 Work is licensed through the X Series — mix-and-match tiers so each person only pays for the capability their role needs, from a receptionist through to a contact centre supervisor. Eltel scopes and manages the right mix of licenses for your team.
Core calling, video and messaging for everyday business users.
✓ HD video meetings & team chat
✓ Unlimited internet fax & business SMS
✓ CRM integrations (Salesforce, Zendesk & more)
✓ Unlimited calling across a defined country list
Everything in X2, built for supervisors and executives.
✓ Extended unlimited calling, more countries
✓ Switchboard Pro — barge, monitor & whisper
✓ Supervisor analytics & quality reporting
✓ Larger video meetings
Everything in X4, for dedicated voice contact centre agents.
✓ IVR & skills-based routing
✓ Graphical call flows & queued callback
✓ Native CRM & knowledgebase
✓ Quality management & speech analytics (optional)
The full range, for multichannel agents & supervisors.
✓ Chat, email & social channels
✓ Web co-browsing & outbound dialing
✓ Quality management & speech analytics included
✓ Full supervisor & agent toolset
Multi-level auto attendant, ring groups, call queues, transfer, hold, call recording and visual voicemail.
Meetings, polls, breakout rooms, live translation and closed captioning, with livestreaming to YouTube.
1-to-1 and group chat, presence status, @mentions, file sharing and custom status messages.
Live transcription across calls and meetings, automatic summaries, action items and smart noise suppression.
Text and fax from the same number your customers already call, plus voicemail-to-email conversion.
Native integrations with Salesforce, ServiceNow, Microsoft Teams, Google Workspace and Microsoft Dynamics 365.
Eltel handles number porting, call routing, IVR design and the right mix of X Series licenses for your team — then supports it all as your single point of contact, so 8x8 Work runs smoothly from day one.
It depends on the role — most staff only need X2 or X4, while contact centre agents and supervisors typically need X6 or X8. Eltel maps this out for you as part of onboarding.
Yes — X Series is mix-and-match by design, so a receptionist, a sales manager and a contact centre agent can each run a different license on the same platform and bill.
All of it. Every 8x8 Work license includes phone calling, HD video meetings and team messaging in the one app — not just a dial tone.
No — 8x8 Work runs on desktop, web and mobile apps out of the box, and also supports 8x8-certified desk phones and DECT handsets if you want physical devices.
Let Eltel design, deploy and support your 8x8 Work rollout — with the right X Series licensing for every role in your business.
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