8X8 VOICE FOR MICROSOFT TEAMS

Real Phone Numbers, Right Inside Teams

Stop paying for expensive Microsoft Calling Plans just to give staff an external number. Eltel embeds 8x8's enterprise-grade voice directly into the Teams interface your staff already know.

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WHY 8X8 VOICE FOR MICROSOFT TEAMS

An Azure-Based Direct Routing Service, Built In

8x8 Voice for Microsoft Teams is an intuitive, Azure-based Direct-Routing-as-a-Service solution that enables native PSTN calling inside Microsoft Teams — no on-premises hardware required.

Reliable

Azure-based Direct Routing as a Service, backed by an industry-leading, platform-wide 99.999% uptime SLA.

Flexible

Full PSTN replacement in over 50 countries, with optional unlimited calling plans as you grow.

Advanced

SMS/MMS, eFax, automated compliance call recording, AI-driven analytics and supervisor barge, monitor & whisper.

Simple

An intuitive cloud portal removes the admin overhead — no on-premises SBCs, SIP trunk setup or PowerShell scripts.

Complete

Part of the wider 8x8 for Microsoft Teams portfolio — Global Reach, Operator Connect and a Teams-certified contact centre.

EVERYTHING BUILT IN

A Full Calling Feature Set, Native to Teams

Ring Groups & Call Queues

Inbound calls to the PSTN or an extension, with transfer, hold and voicemail — all handled inside Teams.

Supervisor Barge, Monitor & Whisper

Contact centre "light" tools let team leaders listen in, coach live or join a call — without leaving Teams.

SMS/MMS & eFax

Send texts and faxes from the same number your customers already call, via the companion 8x8 app.

CRM Integrations

Click-to-call and automatic call logging into the CRMs your sales and support teams already use.

Speech Analytics & Quality Management

AI-driven call analytics and compliance recording surface coaching opportunities automatically.

8x8-Certified Devices

Works with 8x8-certified IP phones, DECT handsets, analog devices and any Teams-enabled hardware.

HOW ELTEL TRANSFORMS YOUR TEAMS ARCHITECTURE

We Architect the Migration, Not Just Sell Software

Eltel's certified engineers handle the backend configuration to transform Microsoft Teams into a robust, cloud-based phone system — with zero downtime and nothing extra to maintain on-site.

Direct Routing Integration

No On-Premises Hardware

Seamless Number Porting

Advanced Call Analytics

SEE IT IN ACTION

Unlock Complete Global Telephony Directly Inside Microsoft Teams

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Overpaying for Microsoft Calling Plans? Get a custom architecture review and proof-of-concept demo.

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FREQUENTLY ASKED QUESTIONS

Do my staff need to change how they use Teams?

Not at all. The 8x8 service sits in the background — staff simply see a standard dial pad appear inside their existing Teams "Calls" tab.

What Microsoft licenses do we need?

Three things: an 8x8 X Series licence, a commercial Microsoft 365 or Office 365 subscription that includes Teams, and either Microsoft 365 Phone System or Teams Phone Standard.

Can we use our existing headsets and room hardware?

Yes — because 8x8 registers natively inside Teams, any Teams-certified hardware (including Yealink room systems, headsets and desk phones) works perfectly.

Stop Overpaying for Rigid Calling Plans

Let Eltel engineer a high-performance, crystal-clear voice solution that maximises your current Microsoft 365 investment.

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