8X8 OMNICHANNEL CLOUD CONTACT CENTRE

One Pane of Glass for Every Customer Conversation

Modern customers expect seamless support across voice, SMS, chat and social. Eltel delivers enterprise-grade cloud contact centre solutions powered by 8x8 Omnichannel CCaaS — consolidating every interaction into a single, intelligent view.

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CORE FEATURES

Everything Your Agents Need, in One Interface

Intelligent Omnichannel Routing

Voice, email, web chat, SMS and social in one interface — agents switch channels without losing customer context.

Advanced IVR

Flexible, automated phone menus that direct callers to the right place or self-service, fast.

Automatic Call Distribution

Route calls by skill set, agent availability or customer data to the best available expert.

CRM Screen Pops

Native Salesforce, HubSpot, Zoho and Microsoft Dynamics integrations — records flash up before the call connects.

SEE IT IN ACTION

Future-Proof Your Customer Experience with 8x8 Omnichannel CCaaS

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Disjointed tools slowing your team down? Book a demo and see it consolidated into one screen.

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NEXT-GEN AI

8x8 Smart Assist & Agent Assist

Eltel embeds advanced AI directly into your customer service workflows — staying ahead of the competition, not just keeping up with it.

Smart Assist (AI Self-Service)

Conversational AI virtual agents handle high-volume, repetitive queries 24/7 — freeing human agents for complex escalations.

AI-Powered Agent Assist

Real-time guidance during live calls — the AI suggests answers, surfaces knowledge base articles, and automates post-call notes.

See the same AI Studio power up close in our AI Receptionist →

WHY AUSTRALIAN ENTERPRISES TRUST US

A Seamless Migration, Zero Disruption

Moving a contact centre to the cloud requires precision. Eltel's local engineering team ensures a seamless transition to your daily operations.

99.999% Global uptime SLA, patented cloud architecture

Local Certified onshore experts for design, scripting & deployment

Live Analytics on agent performance, queue health & sentiment

Transform Your Customer Service Operation

Stop managing disjointed communication tools. Book an interactive 8x8 CCaaS platform demonstration with our solutions architects.

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