8x8 Omnichannel Cloud Contact Centre (CCaaS)
Are legacy phone systems holding your customer service team back? Today’s enterprise brands require more than just voice calling. Modern customers expect seamless support across voice, SMS, chat, and social channels.
Eltel Australia delivers enterprise-grade cloud contact centre solutions powered by 8x8 Omnichannel CCaaS (Contact Centre as a Service). We consolidate your customer interactions into a single, intelligent pane of glass, giving your agents the tools they need to boost first-contact resolution.
Future-Proof Your Customer Experience with 8x8 Omnichannel CCaaS
Core Features of 8x8 CCaaS Solutions
Intelligent Omnichannel Routing:
Manage voice, email, web chat, SMS, and social media apps within a single interface. Agents shift between channels instantly without losing customer context.
Advanced Interactive Voice Response (IVR):
Build flexible, automated phone menus. Direct callers to the right department or self-service options quickly to shorten wait times.
Automatic Call Distribution (CD):
Route incoming calls based on skill sets, agent availability, or customer data to match every caller with the best available expert.
CRM Screen Pops & Deep Integrations:
Connect 8x8 natively with Salesforce, HubSpot, Zoho, or Microsoft Dynamics. Customer records flash onto the agent's screen before they even pick up the phone
Next-Gen AI: 8x8 Smart Assist & Agent Assist
To stay ahead of the competition, Eltel embeds advanced artificial intelligence directly into your customer service workflows.
8x8 Smart Assist (AI Self-Service)
Deploy conversational AI virtual agents that handle high-volume, repetitive queries 24/7. This frees up human agents for complex escalations.
AI-Powered Agent Assist
Provide real-time guidance to live agents during phone calls. The AI analyzes conversations instantly to suggest answers, surface knowledge base articles, and automate post-call notes.
Why Australian Enterprises Trust 8x8 for CCaaS Migration
Moving a contact centre to the cloud requires precision. Eltel’s local engineering team ensures a seamless transition with zero disruption to your daily operations.
99.999% Global Uptime SLA
Backed by a patented cloud architecture that ensures your customer service channels never go offline.
Local Australian Support
Access certified, onshore technical experts for solution design, custom scripting, deployment, and ongoing optimization.
Comprehensive Analytics
Track real-time agent performance, queue health, customer sentiment scores, and first-contact resolution metrics from a central dashboard.
Transform Your Customer Service Operation
Stop managing disjointed communication tools. Partner with Eltel Australia to build a scalable, AI-powered contact centre that drives customer loyalty and lowers operational costs.
Ready to upgrade your customer experience? Contact Eltel Australia today to book an interactive 8x8 CCaaS platform demonstration with our solutions architects.
Eltel Australia
support@eltel.com.au
1300 540 281
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