Cloud Communication Experience

Unified Communications

Connect, collaborate and chat - from anywhere.

Optimise each interaction for higher productivity and customer satisfaction, with all your business communications in one place.

The 8x8 eXperience Communications Platform™ fuses business telephony, video meetings and team messaging across all your devices, allowing your people to collaborate in complete confidence and security. As a renowned innovator in cloud communications, it’s small wonder 8x8 has been a Gartner UCaaS Magic Quadrant Leader for 10 years running.

Enjoy cloud-hosted calls with award-winning clarity, unite colleagues from around the world with secure video meetings, and enjoy feature-rich team chat from any device. 8x8 also integrates seamlessly with your core third-party applications, from CRM systems to Microsoft Teams, while expanding your engagement options with advanced APIs.

Microsoft Teams

8x8 Voice for Microsoft Teams

Take the capabilities of Microsoft Teams to a whole new level, with global direct routing, contact centre, SMS and more.

If you’re one of the countless global businesses that rely on Microsoft Teams, why not add 8x8’s omnichannel communications to your Teams interface? Thanks to Direct Routing integration, your familiar Teams interface can seamlessly incorporate international PSTN voice calling, along with full 8x8 Contact Centre functionality if required.

With 8x8 Voice for Microsoft Teams, colleagues can make and receive global calls through their native Teams dialler, with crystal-clear quality, unlimited calling plans covering 50+ countries and user presence technology. You can even integrate full omnichannel contact centre functionality, with one-touch switching between voice and digital channels.

Contact Centre

All your contact centre channels, together in the cloud

Stay ahead of your customers’ changing expectations with fluid, responsive communication across voice and digital channels - with advanced analytics and intelligent call routing.

Let 8x8’s integrated, cloud-hosted Contact Centre optimise your customers’ experience across all digital channels, while boosting colleague engagement and enabling a “work anywhere” workforce. With 8x8, your people can react quickly to any enquiry, while preserving the content and context of each engagement from beginning to end.

Transform your customers’ experience and boost productivity with an omnichannel Contact Centre from 8x8, enhanced with real-time analytics for continuous, evidence-based improvement. Agents can switch between voice and digital channels via the same intuitive interface, while enjoying advanced call management features like Automatic Call Distribution, Interactive Voice Response and more.